rcm glossary

New technology

New technology is the latest advancements, tools, or innovations that improve processes, efficiency, or outcomes in healthcare revenue cycle management (RCM).

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What is New Technology?

New technology refers to the latest advancements, innovations, and tools that are introduced in various industries to improve processes, enhance efficiency, and drive growth. In the context of healthcare revenue cycle management (RCM), new technology refers to the implementation of innovative solutions, software, and systems that streamline and automate the financial aspects of healthcare organizations.

Importance of New Technology in Healthcare RCM

New technology plays a crucial role in healthcare RCM as it helps organizations optimize their revenue cycle processes, reduce costs, improve accuracy, and enhance overall financial performance. By leveraging new technology, healthcare providers can streamline their billing, coding, claims management, payment processing, and other financial operations, leading to increased revenue and improved patient satisfaction.

Difference between New Technology and Traditional Technology

While traditional technology refers to the existing or older systems and tools that have been in use for a considerable period, new technology represents the latest advancements and innovations. The key differences between the two can be summarized as follows:

1. Innovation: New technology is characterized by its innovative features, functionalities, and approaches that are not present in traditional technology. It often introduces novel concepts and solutions to address existing challenges and improve efficiency.

2. Scalability: New technology is designed to be scalable, allowing healthcare organizations to adapt and grow as their needs evolve. Traditional technology may lack the flexibility and scalability required to meet the changing demands of the healthcare industry.

3. Integration: New technology often offers seamless integration capabilities with other systems and software, enabling healthcare organizations to create a unified ecosystem. Traditional technology may have limitations in terms of integration, leading to data silos and inefficiencies.

4. Automation: New technology emphasizes automation and process optimization, reducing manual efforts and human errors. Traditional technology may require more manual intervention and can be less efficient in automating complex tasks.

Examples of New Technology in Healthcare RCM

1. Electronic Health Records (EHR): EHR systems have revolutionized healthcare RCM by digitizing patient records, enabling real-time access to medical information, and facilitating accurate billing and coding. EHRs streamline the revenue cycle by automating documentation, reducing errors, and improving coding accuracy.

2. Revenue Cycle Management Software: Advanced RCM software solutions integrate various financial processes, such as patient registration, insurance verification, claims submission, denial management, and payment processing. These systems automate workflows, provide analytics and reporting capabilities, and optimize revenue collection.

3. Artificial Intelligence (AI) and Machine Learning (ML): AI and ML technologies are increasingly being utilized in healthcare RCM to analyze large volumes of data, identify patterns, predict claim denials, and optimize revenue cycle processes. These technologies can automate tasks, improve accuracy, and enhance decision-making.

4. Robotic Process Automation (RPA): RPA involves the use of software robots or "bots" to automate repetitive and rule-based tasks in healthcare RCM. Bots can perform tasks such as data entry, claims processing, and eligibility verification, reducing manual efforts and improving efficiency.

5. Telehealth and Remote Patient Monitoring: With the rise of telehealth, new technology enables healthcare providers to remotely deliver care and monitor patients' health. These technologies facilitate virtual consultations, remote monitoring of vital signs, and electronic transmission of medical records, impacting the revenue cycle by reducing costs and improving patient access.

6. Blockchain Technology: Blockchain technology offers secure and transparent data sharing, enhancing data integrity and privacy in healthcare RCM. It can streamline claims processing, reduce fraud, and improve interoperability between different stakeholders in the revenue cycle.


New technology plays a vital role in healthcare revenue cycle management by introducing innovative solutions, streamlining processes, and improving financial performance. It enables healthcare organizations to optimize their revenue cycle operations, reduce costs, enhance accuracy, and ultimately provide better patient care. By embracing new technology, healthcare providers can stay ahead in an ever-evolving industry and achieve sustainable growth.

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