rcm glossary


Scrubber is a software tool used in healthcare revenue cycle management (RCM) that automatically detects and corrects errors in medical claims before submission.

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What is a Scrubber in Healthcare Revenue Cycle Management (RCM)?

In healthcare revenue cycle management (RCM), a scrubber refers to a software tool or system that is designed to identify and correct errors, inconsistencies, and inaccuracies in medical claims before they are submitted to insurance payers for reimbursement. The primary purpose of a scrubber is to ensure that claims are clean and compliant with the specific requirements and guidelines set by insurance companies, government payers, and regulatory bodies.

Importance of Scrubbers in RCM

Scrubbers play a crucial role in the revenue cycle management process by helping healthcare organizations improve their claims submission accuracy, reduce claim denials, and accelerate the reimbursement process. Here are some key reasons why scrubbers are essential in RCM:

1. Error Identification and Correction: Scrubbers are equipped with advanced algorithms and rule sets that can detect errors, inconsistencies, and missing information in claims. They can identify issues such as incorrect patient demographics, invalid procedure codes, missing or incomplete documentation, and coding errors. By highlighting these issues, scrubbers enable RCM teams to correct the errors before submitting the claims, reducing the chances of claim denials and delays.

2. Compliance Assurance: Scrubbers are designed to ensure compliance with various payer-specific rules, regulations, and coding guidelines. They can validate claims against industry-standard coding systems such as ICD-10, CPT, and HCPCS, as well as payer-specific policies. Compliance with these guidelines is crucial to avoid claim rejections and penalties, and scrubbers help healthcare organizations stay up-to-date with the ever-changing regulatory landscape.

3. Claim Optimization: Scrubbers can also optimize claims by identifying opportunities for maximizing reimbursement. They can flag potential undercoding or missed revenue opportunities, helping RCM teams ensure that claims are accurately coded and billed. By optimizing claims, healthcare organizations can improve their revenue capture and financial performance.

4. Denial Prevention: Scrubbers can significantly reduce claim denials by catching errors and inconsistencies early in the revenue cycle. By addressing these issues before claim submission, healthcare organizations can minimize the risk of denials and subsequent rework. This not only saves time and resources but also improves cash flow and reduces the overall cost of collections.

Scrubber vs. Clearinghouse: Understanding the Difference

While scrubbers and clearinghouses are both integral components of the RCM process, they serve different purposes. It's important to understand the distinction between these two terms:


As mentioned earlier, a scrubber is a software tool or system that identifies and corrects errors in medical claims before submission. Scrubbers are typically integrated within the healthcare organization's practice management or billing software. They perform real-time checks on claims, ensuring compliance with coding guidelines, payer-specific rules, and regulatory requirements.


A clearinghouse, on the other hand, acts as an intermediary between healthcare providers and insurance payers. It receives claims from providers, validates them for errors, and transmits them electronically to the appropriate payer(s). Clearinghouses perform additional checks on claims, such as verifying patient eligibility, checking for duplicate claims, and ensuring proper formatting. They also provide a centralized platform for managing claim submissions, tracking rejections, and receiving remittance advice.

In summary, while scrubbers focus on identifying and correcting errors within claims before submission, clearinghouses handle the transmission and validation of claims between providers and payers.

Examples of Scrubber Usage in RCM

To provide a clearer understanding of how scrubbers are used in healthcare revenue cycle management, here are a few examples of their application:

1. Claim Validation:

A scrubber can check claims for missing or incomplete information, such as patient demographics, insurance details, and required documentation. It can also validate the accuracy of procedure and diagnosis codes, ensuring compliance with coding guidelines and payer-specific requirements.

2. Coding Accuracy:

Scrubbers can analyze claims to identify potential coding errors or discrepancies. For instance, they can flag instances where a procedure code does not match the diagnosis code, or when a code is missing altogether. By catching these errors early, scrubbers help prevent claim denials and ensure accurate reimbursement.

3. Compliance Checks:

Scrubbers can verify claims against payer-specific policies, medical necessity guidelines, and regulatory requirements. They can identify instances where a service may not be covered by insurance or where documentation is insufficient to support the billed services. This helps healthcare organizations avoid claim rejections and potential audits.

4. Duplicate Claim Detection:

Scrubbers can compare incoming claims against historical data to identify potential duplicates. This prevents the submission of multiple claims for the same service, reducing the risk of overpayment and improving efficiency in the billing process.

5. Claim Optimization:

Scrubbers can analyze claims to identify opportunities for optimizing reimbursement. For example, they can suggest alternative codes that may result in higher reimbursement rates or identify missed modifiers that could impact payment. By optimizing claims, healthcare organizations can maximize their revenue potential.

In conclusion, scrubbers are invaluable tools in healthcare revenue cycle management. They help healthcare organizations improve claims accuracy, reduce denials, ensure compliance, and optimize reimbursement. By leveraging scrubbers effectively, RCM teams can streamline their operations, enhance financial performance, and provide better patient care.

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