Remark code MA71 indicates that the claim has been flagged due to a missing, incomplete, or invalid date of signature from the provider's representative. This means that the documentation submitted with the claim does not have the necessary signature date, or the date provided does not meet the required standards or formats, which is essential for processing the claim.
Common causes of code MA71 are typically related to documentation issues during the billing process. These may include:
1. The provider's representative may have forgotten to sign the required documents before submission.
2. The signature date may be missing, indicating that the document was not dated when signed.
3. The signature date may be incomplete, perhaps only including the month and day but not the year, or vice versa.
4. The signature date may be invalid, such as a date that does not exist (e.g., February 30th) or a date that is outside the acceptable range for the claim or document in question.
5. The signature on the documentation may not match the representative's signature on file, leading to questions about its validity.
6. The electronic or digital signature used may not meet the standards or requirements set by the payer or regulatory body.
7. The signature may have been omitted from a required form or addendum that accompanies the main claim form.
These issues can lead to delays in processing claims and may require resubmission with the correct and complete signature information to ensure timely reimbursement.
Ways to mitigate code MA71 include implementing a comprehensive checklist for all claim submissions that includes verification of the provider representative signature date. Training staff on the importance of this requirement and conducting regular audits of claims prior to submission can help ensure that the signature date is always present and accurate. Utilizing electronic health record (EHR) systems with built-in prompts or alerts for missing information can also reduce the likelihood of this error. Additionally, establishing a protocol for double-checking claims that have been flagged for errors in the past can prevent recurrence of the same issue.
The steps to address code MA71 involve a thorough review of the claim submission to ensure that the provider representative's signature date is present, complete, and valid. Begin by identifying the specific document or claim form lacking the signature date. Once located, obtain the necessary signature with the correct date from the provider representative. If the signature date was omitted in error, add the date to the document. If the signature date was incorrect, strike through the incorrect date, initial the change, and then add the correct date. Ensure that all changes are legible and comply with any applicable documentation standards. After making the necessary corrections, resubmit the claim with the updated information. It's also advisable to review your submission process to implement checks that prevent this error from recurring in future claims.