Remark code N205 indicates that the information submitted to the payer was not readable or clear enough to be processed. This could be due to poor handwriting, low-quality document scans, or any other issue that makes the text or data difficult to interpret. To resolve this, the provider will need to resubmit the information in a legible format.
Common causes of code N205 are handwritten patient forms that are difficult to read, poor-quality document scans or faxes, and smudged or faded ink on submitted paperwork.
Ways to mitigate code N205 include implementing a strict protocol for ensuring all documentation is legible before submission. This can involve transitioning to electronic health records (EHR) if not already in use, which typically have built-in legibility checks. Staff training on the importance of clear documentation and regular audits of paperwork can also help reduce instances of illegible information. Additionally, using standardized forms and checklists can ensure consistency and clarity in the information provided.
The steps to address code N205 involve first reviewing the original documentation submitted. Ensure that all pages are clear and legible. If the information was submitted electronically, check for any transmission errors that may have caused the data to become unreadable. Once the issue is identified, correct the documentation by providing a new, legible copy. Resubmit the corrected information promptly to the payer, ensuring that all other claim details are accurate and complete to avoid further delays in processing. It may also be beneficial to contact the payer to confirm receipt and legibility of the resubmitted information.