Remark code MA97 indicates a claim issue due to a missing or invalid Medicare contract or clinical trial number.
Remark code MA97 is an indication that there is an issue with the Medicare Managed Care Demonstration contract number or the clinical trial registry number provided in the claim. It means that the number may be missing, incomplete, or invalid, and needs to be corrected for the claim to be processed.
Common causes of code MA97 are typically related to errors or omissions in the documentation required for Medicare Managed Care Demonstration projects or clinical trials. These may include:
1. The Medicare Managed Care Demonstration contract number is not provided on the claim submission, which is necessary for proper identification and processing.
2. The contract number provided is incorrect or has been entered with errors, such as typos or transposed digits.
3. The clinical trial registry number, which is mandatory for claims related to clinical trials, is missing from the claim form.
4. The submitted clinical trial registry number is invalid because it does not match the recognized format or database records.
5. There is a discrepancy between the contract or registry number provided and the information that Medicare has on file, possibly due to outdated or changed numbers that have not been communicated to the provider.
6. The claim was submitted without the necessary supporting documentation that verifies the validity of the Medicare Managed Care Demonstration contract or the clinical trial.
7. The provider may have failed to update their billing system or inform their billing staff about the correct and current contract or registry numbers, leading to repeated submission errors.
Addressing these issues typically involves verifying the accuracy of the contract and registry numbers, ensuring that all required documentation is complete and up-to-date, and resubmitting the claim with the correct information.
Ways to mitigate code MA97 include implementing a thorough pre-claim review process to ensure that all Medicare Managed Care Demonstration contract numbers or clinical trial registry numbers are present and accurately recorded. Staff should be trained to recognize and verify these specific numbers during patient intake and billing preparation. Utilize automated software that flags missing or invalid entries for review before submission. Regularly update your billing system with the latest Medicare contract numbers and clinical trial identifiers to prevent outdated or incorrect information from being used. Conduct periodic audits to identify any patterns of errors and address them through targeted staff education or process improvements.
The steps to address code MA97 involve a thorough review of the claim to ensure that the Medicare Managed Care Demonstration contract number or clinical trial registry number is present, complete, and valid. Begin by verifying the accuracy of the numbers against the official documentation or the clinical trial registry. If the numbers are missing, obtain the correct information from the appropriate source, such as the contract administrator or the clinical trial sponsor. Once the correct information is acquired, update the claim with the valid contract or registry number. If the numbers were initially present but incorrect, correct them directly on the claim. After making the necessary corrections, resubmit the claim for processing. It's also advisable to double-check that all other related information on the claim is accurate to prevent any further issues that could result in additional remark codes or claim denials.
Improve your financial performance while providing a more transparent patient experience
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
