Remark code N142 indicates that the initial claim was denied. Providers should resubmit as a new claim, not as a correction or replacement.
Remark code N142 indicates that the original claim submitted was denied, and the appropriate action is to submit a completely new claim rather than attempting to correct the original one by submitting a replacement or corrected claim. This means that the healthcare provider should start the claim process anew, ensuring that any errors or issues that led to the initial denial are addressed before resubmission.
Common causes of code N142 are errors or omissions in the original claim submission that necessitate a complete resubmission rather than a correction, such as incorrect patient identifiers, provider information, or service codes; missing documentation; or services not covered by the payer's policy. Additionally, this code may be used if the original claim was not received by the payer or if it was processed incorrectly due to system issues on the payer's end.
Ways to mitigate code N142 include implementing a robust claim tracking system to ensure that all claims are monitored from submission through to resolution. Staff should be trained to recognize when a claim has been denied and the appropriate steps to take, which in this case would be to submit a new claim rather than a replacement. It's also important to conduct a thorough review of the original denied claim to identify any errors or missing information that could have led to the denial. By correcting these issues before resubmission, you can increase the likelihood of acceptance on the new claim. Regular audits of claim denials can help identify patterns that lead to denials, allowing for proactive process improvements. Additionally, staying current with payer guidelines and requirements can prevent denials due to outdated or incorrect billing practices.
The steps to address code N142 involve a careful review of the original claim to identify any errors or missing information that could have led to the denial. Once these issues have been rectified, prepare a completely new claim ensuring that all the data is accurate and complete. This new claim should be submitted as if it were the first time, not as a corrected or replacement claim. It is important to double-check that the patient's information, diagnosis codes, procedure codes, and any other relevant details are current and correctly entered. After submission, monitor the claim closely to confirm that it has been received and is being processed by the payer. If the claim is denied again, further investigation into the reasons for denial will be necessary to avoid future issues.
Improve your financial performance while providing a more transparent patient experience
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
