Remark code N24 indicates that the claim submitted has been flagged due to missing, incomplete, or invalid Electronic Funds Transfer (EFT) banking information. This means that the healthcare provider's billing department needs to provide or correct the bank account details necessary for the electronic transfer of funds from the payer. Without accurate EFT information, payment processing may be delayed or denied.
Common causes of code N24 are incorrect or missing bank account numbers, routing numbers, or bank account types on the EFT authorization forms. It may also be due to the submission of outdated banking information following a change in financial institutions or account details, or the failure to provide the necessary EFT documentation required by the payer.
Ways to mitigate code N24 include implementing a thorough review process for collecting and verifying Electronic Funds Transfer (EFT) information before submission. Ensure that your billing staff is trained to accurately input banking details, including the account and routing numbers, and to double-check for any errors or omissions. Utilize software that can validate banking information in real-time and alert staff to any discrepancies. Regularly update your EFT information on file, especially after any changes in banking relationships, and confirm that all EFT authorizations are current and fully executed. Establish a protocol for periodic audits of EFT data within your billing system to catch and correct any issues proactively.
The steps to address code N24 involve verifying and updating the Electronic Funds Transfer (EFT) banking information. Begin by reviewing the EFT information on file to ensure that all required fields are complete, including the bank name, account number, and routing number. If any discrepancies or missing information are identified, obtain the correct details from the financial institution or the healthcare provider's billing department. Once the correct information is gathered, resubmit the EFT enrollment form or update the EFT details in the payer's provider portal. It's also advisable to reach out to the payer to confirm that the updated information has been received and processed to prevent future denials related to EFT banking information.