Remark code N260 indicates that the claim has been flagged because the billing provider or supplier's contact information is either missing, incomplete, or invalid. This means that essential contact details such as the address, phone number, or other required identifiers have not been provided correctly on the claim form, which is necessary for the payer to process and communicate about the claim. To resolve this, the provider must review and submit the correct contact information to ensure the claim can be processed without further delay.
Common causes of code N260 are incorrect or missing provider name, address, or phone number on the claim form; incomplete or inaccurate provider identifiers such as National Provider Identifier (NPI) or tax identification number (TIN); and failure to include necessary contact information for the billing provider or supplier, such as a contact person's name or direct contact information for follow-up purposes.
Ways to mitigate code N260 include implementing a thorough pre-billing checklist that ensures all provider contact information is complete and accurate before claims submission. Regularly updating the provider database to reflect any changes in contact details is crucial. Staff training on the importance of collecting and verifying provider information can also help prevent this code. Additionally, utilizing automated verification tools within the billing software can flag missing or incomplete information before the claim is processed.
The steps to address code N260 involve a thorough review and update of the billing provider or supplier's contact information. Begin by verifying the accuracy of the current contact details on file, including the provider's name, address, phone number, and any other required identifiers. Cross-reference this information with the most recent and accurate data from the provider's records or practice management system. If discrepancies are found, correct the information and resubmit the claim with the updated contact details. Ensure that all future claims include the correct and complete billing provider or supplier contact information to prevent recurrence of this issue. Additionally, consider implementing a routine check within your RCM process to verify provider information prior to claim submission to minimize errors and streamline the billing process.