Denial code N372

Remark code N372 indicates that only charges deemed reasonable and necessary for maintenance or service are covered by insurance.

Accelerate your revenue cycle

Boost patient experience and your bottom line by automating patient cost estimates, payer underpayment detection, and contract optimization in one place.

Get a Demo

What is Denial Code N372

Remark code N372 indicates that only the charges deemed reasonable and necessary for maintenance or service are covered under the patient's insurance plan.

Common Causes of RARC N372

Common causes of code N372 are:

1. Submission of charges for services deemed beyond what is considered reasonable and necessary for the patient's condition.

2. Inclusion of maintenance or service charges that are not covered under the patient's insurance plan.

3. Incorrect coding or description of services that leads to misinterpretation as non-covered maintenance/service charges.

4. Lack of sufficient documentation to justify the necessity of the maintenance/service charges.

5. Billing for services that are considered routine maintenance, which are typically not covered by insurance policies.

Ways to Mitigate Denial Code N372

Ways to mitigate code N372 include implementing a comprehensive review system for all maintenance and service charge claims before submission. This involves ensuring that all charges are justified with detailed documentation demonstrating their necessity and reasonableness. Training staff on what constitutes reasonable and necessary charges according to current standards and practices can also help. Regularly auditing claims for maintenance and service charges to identify patterns that might trigger this code and using these insights to refine billing practices is another effective strategy. Additionally, establishing clear communication channels with service providers to ensure that only essential services are performed and billed can prevent this issue.

How to Address Denial Code N372

The steps to address code N372 involve a meticulous review and adjustment process to ensure compliance with the criteria for reasonable and necessary maintenance or service charges. Initially, it's crucial to conduct a thorough audit of the billed services to identify any charges that may not meet the necessary criteria. This includes evaluating the service documentation to ensure that all billed services were indeed essential and within the scope of reasonable maintenance or service charges for the specific equipment or service provided.

Following this, any identified discrepancies should be rectified by adjusting the billing entries to remove or modify charges that do not comply with the necessary and reasonable criteria. It may also be beneficial to consult with the clinical team to obtain a more detailed understanding of the services provided and to ensure that all services billed are accurately documented and justified as essential maintenance or service charges.

After adjustments are made, resubmit the claim with a detailed explanation or additional documentation supporting the necessity and reasonableness of the charges. This could include maintenance records, service logs, or a letter of medical necessity that clearly outlines why the services were essential and reasonable for the patient's care.

To prevent future occurrences of code N372, it's advisable to implement a proactive review process for maintenance and service charges before initial claim submission. This should involve a cross-functional team that includes billing specialists and clinical staff to ensure all billed services meet the necessary and reasonable criteria. Additionally, staying updated on payer-specific guidelines and conducting regular training sessions for staff involved in the billing and documentation process can further mitigate the risk of receiving code N372 on future claims.

CARCs Associated to RARC N372

Improve your financial performance while providing a more transparent patient experience

Full Page Background