Remark code N57 indicates that the claim has been processed with an issue related to the prescribing date. Specifically, it means that the date the prescription was written is either missing, incomplete, or invalid, and this needs to be corrected for the claim to be considered complete and accurate.
Common causes of code N57 are:
1. The prescribing date field is left blank on the claim form.
2. The prescribing date entered is incorrect or does not match the date of service.
3. The format of the prescribing date is not in accordance with the payer's requirements (e.g., MMDDYYYY vs. YYYYMMDD).
4. The claim was submitted without the necessary documentation to support the prescribing date.
5. Electronic data interchange (EDI) errors occurred during claim submission, leading to the omission or corruption of the prescribing date.
6. The prescribing date is illogical or impossible (e.g., a future date or a date that predates the patient's birth).
7. The claim form used an outdated or discontinued version that may not have the proper field for the prescribing date.
8. Manual entry errors, such as typos or transposed numbers, resulted in an invalid prescribing date.
Ways to mitigate code N57 include implementing a robust electronic health record (EHR) system that prompts the prescriber for a prescribing date before finalizing any prescription order. Regular training for staff on the importance of including all necessary prescription information can also help reduce the occurrence of this error. Additionally, conducting periodic audits of prescription records to ensure compliance with documentation standards can identify and correct patterns that may lead to this code being generated. Utilizing prescription software with built-in checks for data completeness can also serve as a preventive measure.
The steps to address code N57 involve a thorough review of the claim submission to ensure that the prescribing date is present, complete, and accurate. Begin by cross-referencing the claim with the original prescription or order to verify the date it was written. If the prescribing date is missing, obtain the correct date from the patient's medical records or by contacting the prescribing healthcare provider. If the date is incomplete or invalid, correct it to reflect the proper format required by the payer, typically MM/DD/YYYY. Once the correct prescribing date is confirmed, resubmit the claim with the updated information. It's also advisable to check if your electronic health record (EHR) system or billing software can be configured to flag claims with missing prescribing dates before submission to prevent future occurrences of this error.