Remark code N575 is an alert indicating a discrepancy between the submitted and recorded names of the ordering/referring provider.
Remark code N575 indicates a discrepancy between the name of the ordering/referring provider that was submitted on the claim and the name of the ordering/referring provider as recorded in the payer's system. This mismatch may affect claim processing and reimbursement.
Common causes of code N575 are discrepancies in the spelling of the ordering/referring provider's name, use of nicknames or abbreviations instead of the full legal name, incorrect provider identification numbers, outdated provider information due to recent changes (such as name changes or practice moves), or data entry errors when submitting claims.
Ways to mitigate code N575 include ensuring that the ordering or referring provider's information is accurately and consistently recorded across all documentation and electronic health records before submission. Regularly updating the provider database with current information can prevent discrepancies. Implementing a verification process to double-check the provider details against an updated internal or external database prior to claim submission can also reduce the occurrence of this code. Additionally, training staff on the importance of precise data entry and the common pitfalls leading to mismatches can further minimize errors. Utilizing software that flags potential mismatches before claim submission can serve as a preventive measure as well.
The steps to address code N575 involve a multi-faceted approach to ensure the accuracy and consistency of provider information across all submissions. Initially, verify the ordering/referring provider's name in the current submission against the provider information on file. This includes checking for any typographical errors, name changes due to marriage or divorce, or updates that have not been communicated to the payer. If discrepancies are found, correct the information in the current claim and resubmit it.
Next, contact the ordering/referring provider to confirm their details as registered with the payer, including their legal name and any suffixes or prefixes used. This step is crucial to identify any mismatches in how the provider's name is recorded in different systems or documents.
Following confirmation, update the provider's information in your practice management or electronic health record (EHR) system to reflect the accurate details. This ensures future claims will have the correct information, reducing the likelihood of receiving code N575 again.
Additionally, if the provider's information has indeed changed, it's important to notify all payers with whom the provider is affiliated to update their records. This may require submitting a formal update request or completing specific forms provided by the payer.
Lastly, implement a regular review process of provider information within your organization. This could involve periodically verifying the accuracy of provider details in your systems against those on file with payers and ensuring any changes are promptly communicated and updated across all necessary platforms.
By following these steps, you can effectively address code N575, minimizing disruptions in the revenue cycle due to provider information mismatches.
Get paid in full by bringing clarity to your revenue cycle
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
