DENIAL CODES

Denial code N866

Remark code N866 is an alert indicating the claim falls under the No Surprises Act for nonparticipating air ambulance services.

Accelerate your revenue cycle

Boost patient experience and your bottom line by automating patient cost estimates, payer underpayment detection, and contract optimization in one place.

Get a Demo

What is Denial Code N866

Remark code N866 is an alert indicating that the claim is subject to the provisions of the No Surprises Act, specifically applying to services provided by nonparticipating providers of air ambulance services.

Common Causes of RARC N866

Common causes of code N866 are:

1. The claim involves services provided by an air ambulance service that is not within the patient's health insurance network.

2. The services were rendered in an emergency situation where the patient had little to no choice in selecting the provider.

3. There may have been a lack of proper notification or consent forms regarding the out-of-network status of the air ambulance service at the time of service.

4. The billing department incorrectly processed the claim without considering the No Surprises Act provisions.

5. There is a discrepancy in the documentation regarding the necessity and the circumstances under which the air ambulance services were provided, leading to challenges in compliance with the No Surprises Act.

Ways to Mitigate Denial Code N866

Ways to mitigate code N866 include ensuring that your billing team is fully educated on the No Surprises Act and its implications for air ambulance services. Implement a thorough review process for claims related to air ambulance services to ensure compliance with the act's provisions. Establish clear communication channels with patients about the potential costs and their rights under the No Surprises Act. Additionally, maintain up-to-date agreements and understandings with insurance providers regarding the coverage and billing for air ambulance services to prevent disputes and ensure smooth claim processing. Regularly audit your billing practices for these services to identify and correct any issues proactively.

How to Address Denial Code N866

The steps to address code N866 involve a multi-faceted approach to ensure compliance with the No Surprises Act, particularly for nonparticipating providers of air ambulance services. First, it's crucial to verify the patient's coverage and benefits specific to air ambulance services, ensuring that the claim accurately reflects the services provided. Next, review the billing documentation to confirm that it includes all necessary details, such as the date of service, type of service, and a clear indication that the service was an emergency or required due to the patient's condition, aligning with the No Surprises Act requirements.

Subsequently, adjust the billing amount according to the applicable state or federal guidelines for air ambulance services provided by nonparticipating providers, ensuring that the patient's bill does not exceed the amount they would be charged if the service were provided by an in-network provider. This may involve recalculating the patient's cost-sharing amount and the total charge.

Communicate transparently with the patient about the billing adjustments and their rights under the No Surprises Act, providing detailed explanations of the charges and any revisions made to comply with the Act. This communication should be documented thoroughly.

Finally, resubmit the claim with the adjusted charges and include a detailed explanation of the adjustments made in response to code N866, ensuring that all information is clear and accurate to facilitate prompt and correct processing by the insurance company. Keep a record of all communications and documentation related to the claim adjustment and resubmission, in case further clarification or appeal is needed.

CARCs Associated to RARC N866

Improve your financial performance while providing a more transparent patient experience

Full Page Background