Remark code N96 indicates that in order for the claim to be considered for payment, the patient must have shown resistance to conventional treatment methods, which include documented behavioral, pharmacologic, and/or surgical interventions. Additionally, the patient must be deemed suitable for surgery, with the ability to undergo the procedure with anesthesia. This code is often used to convey specific coverage criteria for certain procedures or services that require documentation of prior treatment attempts and suitability for surgery.
Common causes of code N96 are inadequate documentation of the patient's failure to respond to conventional therapy, lack of evidence that the patient has undergone the necessary behavioral, pharmacologic, and/or surgical corrective therapies prior to the service in question, or insufficient justification of the patient's suitability for surgery with anesthesia. Additionally, this code may be used if the claim does not clearly demonstrate that all other treatment options have been exhausted or deemed inappropriate for the patient's condition.
Ways to mitigate code N96 include ensuring comprehensive documentation that demonstrates the patient's lack of response to conventional therapy. This should include detailed records of behavioral, pharmacologic, and/or surgical treatments previously attempted and their outcomes. Additionally, it is essential to provide a clear rationale for why the patient is considered an appropriate candidate for surgery, including any assessments that support the necessity of anesthesia and implantation. Prior to claim submission, a thorough review of the patient's medical history and current condition should be conducted to confirm that all criteria are met and properly documented. This proactive approach can help prevent claim denials associated with code N96.
The steps to address code N96 involve a thorough review of the patient's medical records to ensure that all conventional therapies have been tried and documented. This includes behavioral, pharmacologic, and surgical interventions. Compile a comprehensive list of all treatments the patient has undergone, including dates, outcomes, and reasons for discontinuation if applicable. Next, obtain a statement or assessment from the treating physician confirming that the patient is refractory to these treatments and is an appropriate candidate for surgery with anesthesia. This documentation should be detailed, clearly stating the medical necessity for the procedure. Once all documentation is in order, resubmit the claim with the additional information attached to support the necessity of the surgical intervention. If the claim is denied again, consider an appeal, providing further evidence or expert opinions if necessary. Ensure that all communications with the payer are documented for future reference.